Order Tracking
Track Your Order
At Gramberg Holdings LLC (FireLux Living), we want you to stay informed about your order every step of the way. This page explains how to track your shipment, what to expect during delivery, and what to do if you experience tracking issues.
How to Track Your Order
Once your order has been processed and shipped, you will receive a shipping confirmation email containing:
• Your order number
• Tracking number
• Carrier name (UPS, FedEx, or freight carrier)
• Estimated delivery date
• Direct link to track your shipment
You can track your order using any of the following methods:
Method 1: Email Link
Click the tracking link in your shipping confirmation email. This will take you directly to the carrier's tracking page where you can view real-time updates about your shipment's location and delivery status.
Method 2: Carrier Website
Visit the carrier's website and enter your tracking number:
• UPS: www.ups.com/track
• FedEx: www.fedex.com/tracking
• For freight shipments, the carrier name and tracking instructions will be provided in your shipping confirmation email
Method 3: Contact Us
If you need assistance locating your tracking information or have questions about your shipment, contact us:
Email: sales@fireluxliving.com
Phone: (414) 755-9851
Please have your order number ready when you contact us.
When Will I Receive Tracking Information?
You will receive tracking information via email once your order has been picked up by the carrier. Typical timelines include:
• Orders placed before 2:00 PM CST: Processed same business day; tracking sent within 24-48 hours
• Orders placed after 2:00 PM CST or on weekends: Processed next business day; tracking sent within 24-48 hours
• Made-to-order or custom items: Tracking sent once the item is manufactured and shipped; lead times vary by product
If you have not received tracking information within 2 business days of your order confirmation, please check your spam or junk folder. If you still cannot locate it, contact us for assistance.
Understanding Tracking Status Updates
Tracking information is updated by the carrier as your package moves through their network. Common tracking statuses include:
Order Processed / Label Created:
Your shipping label has been created, but the carrier has not yet picked up the package. This status may remain for 24-48 hours before the first scan.
In Transit:
Your package is on its way to you and moving through the carrier's distribution network. Updates may occur as your package reaches different facilities.
Out for Delivery:
Your package is on the delivery vehicle and scheduled to arrive today. Be available to receive the delivery or ensure someone is available to sign if a signature is required.
Delivered:
Your package has been delivered. The tracking information will show the delivery date, time, and location (e.g., front door, mailbox, reception).
Delivery Exception:
A delay or issue has occurred. Common reasons include weather delays, incorrect address, delivery attempt failed, or the recipient was not available. Check the tracking details for more information or contact the carrier.
Freight Deliveries and Tracking
Large or heavy items shipped via freight carrier require special handling and delivery coordination. If your order is shipping via freight:
• You will receive a tracking number and carrier contact information in your shipping confirmation email
• The freight carrier will contact you by phone to schedule a delivery appointment
• A valid phone number is required; ensure your contact information is accurate
• Freight deliveries are curbside only unless additional services were purchased
• You must be available during the scheduled delivery window to receive the shipment
Freight tracking may not update as frequently as standard parcel tracking. For the most current information, contact the freight carrier directly using the phone number provided in your shipping confirmation.
Estimated Delivery Times
Standard shipping typically takes 4–12 business days from the date your order ships, depending on your location and carrier transit times. Delivery estimates do not include order processing time (1–2 business days).
Estimated delivery dates are provided by the carrier and are not guaranteed. Delays may occur due to:
• Weather conditions
• Carrier volume and capacity
• Holidays and weekends
• Customs inspections (if applicable)
• Remote or rural delivery locations
If your order has not arrived within the estimated delivery window, please contact us for assistance.
What If Tracking Shows Delivered But I Didn't Receive It?
If tracking shows your order was delivered but you did not receive it, follow these steps:
Step 1: Check Common Delivery Locations
• Front porch, back porch, or side entrance
• Mailbox or package locker
• Garage or carport
• With a neighbor (carriers may leave packages with neighbors if you are not home)
Step 2: Verify the Shipping Address
Review your order confirmation email to ensure the correct shipping address was provided. Packages delivered to the address on file are considered successfully delivered.
Step 3: Check with Household Members
Ask family members, roommates, or building management if they accepted the delivery on your behalf.
Step 4: Wait 24 Hours
Occasionally, carriers mark packages as delivered before they are physically dropped off. Wait 24 hours and check again.
Step 5: Contact the Carrier
If you still cannot locate your package, contact the carrier using the tracking number to inquire about the delivery location and request delivery confirmation.
Step 6: Contact Us
If the package cannot be located after following the steps above, contact us at sales@fireluxliving.com or (414) 755-9851. We will open an investigation with the carrier and work to resolve the issue.
What If My Tracking Hasn't Updated?
If your tracking information has not updated for several days, this may be normal depending on the carrier and shipping route. However, if tracking has not updated for more than 5 business days or shows no movement, contact us for assistance.
Common reasons for tracking delays include:
• Package in transit but not scanned at intermediate facilities
• Carrier system delays or errors
• Package held at a distribution center due to volume or capacity
• Weather or natural disaster affecting carrier operations
We will contact the carrier on your behalf to locate your package and provide updated delivery information.
Delivery Signature Requirements
Some shipments may require a signature upon delivery for security purposes, particularly for high-value items. If a signature is required:
• You or another adult (18+) must be present to sign for the package
• If no one is available, the carrier will leave a notice with instructions for rescheduling delivery or picking up the package at a carrier facility
• Multiple delivery attempts may be made before the package is returned to the carrier facility
Refused or Returned Shipments
If you refuse delivery or if a package is returned to us due to an incorrect address, multiple failed delivery attempts, or other carrier issues, you will be responsible for return shipping costs unless the return was due to our error.
Once we receive the returned package, we will contact you to arrange reshipment or issue a refund according to our Return and Refund Policy.
International Tracking (Not Applicable)
At this time, Gramberg Holdings LLC (FireLux Living) ships only to the contiguous U.S. (lower 48 states). We do not offer international shipping to Alaska, Hawaii, or any international destinations.
Need Help?
If you have questions about tracking your order, delivery status, or shipment issues, we're here to help:
Gramberg Holdings LLC (FireLux Living)
Email: sales@fireluxliving.com
Phone: (414) 755-9851
Address: 1506 County Road GG, New Richmond, WI 54017, United States
Support Hours:
Monday - Friday, 9:00 AM - 6:00 PM CST
Saturday, 9:00 AM - 3:00 PM CST
Please have your order number and tracking number (if available) ready when you contact us.