Shipping Policy
Effective Date: July 1, 2025
1. Introduction
At FireLux Living we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.fireluxliving.com.
2. Shipping Destinations
Countries We Ship To:
We currently ship to the United States. We do not offer international shipping at this time.
Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.
3. Shipping Costs
Domestic Shipping (United States):
Free Shipping: All orders ship free, no minimum required.
International Shipping:
Currently unavailable.
No Hidden Fees:
All shipping costs are calculated and displayed at checkout. There are no hidden fees.
4. Order Processing Time
Processing Time:
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Order Cut-Off Time:
Orders placed before 2:00 PM CST will begin processing the same day. Orders placed after this time will begin processing the next business day.
Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
Domestic Shipping:
Standard Shipping: 3–9 business days
International Shipping:
Currently unavailable.
Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather delays, carrier disruptions, or other unforeseen circumstances.
6. Shipping Methods and Carriers
- Domestic Carriers: USPS, UPS, FedEx
- International Carriers: Not currently offered
- Tracking: You'll receive tracking via email once your order ships
- Insurance: All shipments are insured against loss or damage
7. Order Tracking
After your order ships, you’ll receive an email containing:
- Tracking number
- Carrier name
- Link to track your package
If you need help, please contact:
sales@fireluxliving.com
+1 (414) 755-9851
8. Delivery Issues
8.1 Delayed or Lost Packages
Delayed Delivery:
If your package is delayed beyond the estimated delivery window, please contact us:
sales@fireluxliving.com
+1 (414) 755-9851
Lost Packages:
If your tracking shows delivered but you have not received your order:
- Verify the shipping address on file was correct
- Check with neighbors or building management
- Contact us for further assistance
8.2 Damaged Packages
Reporting Damage:
If your package arrives damaged:
- Take clear photos of the damaged packaging and items
- Contact us within 48 hours of delivery at sales@fireluxliving.com
Resolution:
We will work with you to arrange a replacement or refund, as appropriate.
9. Missing Items
Reporting Missing Items:
If any items are missing from your order:
- Contact us within 48 hours of receiving your package
- Provide your order number and list of missing items
Resolution:
We will investigate and resolve it by sending the missing item(s) or issuing a refund as necessary.
10. Return and Refund Policy
Returns:
Returns are accepted within 14 days of receiving your order.
Conditions for Returns:
- Items must be unused, undamaged, and in their original packaging
- Certain items (such as personalized or perishable goods) may not be eligible for return
- All qualifying returns are subject to a 25% restocking fee
Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective
Refunds:
Refunds are processed within 14 days after receiving the returned item. Refunds will be issued to the original payment method.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed minus the 25% restocking fee.
Please see our full refund policy here
How to Request a Return:
To start a return, please contact us:
sales@fireluxliving.com
+1 (414) 755-9851
11. Incorrect Address
Address Accuracy:
Please ensure that all shipping information is accurate when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Returned Packages:
If a package is returned to us due to an incorrect address:
- We will contact you to arrange reshipment
- Additional shipping charges may apply
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
Email: sales@fireluxliving.com
Phone: +1 (414) 755-9851
Address:
FireLux Living
790 North Milwaukee Street, Suite 302
Milwaukee, WI 53202
United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM CST
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on our website. We encourage you to review this policy periodically.
Thank you for shopping with FireLux Living!
We appreciate your business and are committed to providing you with exceptional service.