Payment Policy
At Gramberg Holdings LLC (FireLux Living), we offer a variety of secure payment methods to make your shopping experience convenient and safe. This page explains our accepted payment methods, payment security measures, and billing policies.
Accepted Payment Methods
We accept the following payment methods for online orders:
Credit and Debit Cards:
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
Digital Wallets:
• Shop Pay
• Shop Pay Installments
• Apple Pay
• Google Pay
• PayPal Wallet
All accepted payment methods will be displayed at checkout. Payment method availability may vary based on your location and order total.
Payment Security
Your payment security is our top priority. All transactions on fireluxliving.com are processed through secure, encrypted connections using industry-standard SSL (Secure Socket Layer) technology.
We do not store your complete credit card or payment information on our servers. Payment data is collected and processed securely by our payment processor partners, which maintain PCI-DSS (Payment Card Industry Data Security Standard) compliance.
We may retain limited payment information, such as the last four digits of your card and transaction details, for order verification, customer service, and fraud prevention purposes.
Payment Processing
When you place an order, your payment method will be authorized at the time of purchase. The charge will be processed once your order is confirmed and prepared for shipment.
For orders that include backordered or made-to-order items, payment authorization may be held until the item becomes available for shipment. If an authorization expires before shipment, we will contact you to re-authorize payment.
Billing Information
You must provide accurate and current billing information, including:
• Full name as it appears on your payment method
• Billing address associated with your payment method
• Valid email address for order confirmations
• Phone number for order-related communication
Orders may be delayed or canceled if billing information cannot be verified or if payment authorization fails.
Payment Authorization and Verification
To protect against fraud and unauthorized transactions, we may verify payment information and billing details before processing your order. Verification methods may include:
• Address verification through your card issuer
• CVV/security code confirmation
• Fraud screening and risk assessment
• Contact with the cardholder for high-value orders
We reserve the right to cancel or refuse orders that do not pass verification or appear suspicious.
Pricing and Currency
All prices on fireluxliving.com are listed in U.S. Dollars (USD). Your payment will be charged in USD unless your payment provider automatically converts the amount to your local currency.
Prices are subject to change without notice. The price charged for your order will be the price displayed at the time you complete your purchase.
Sales Tax
Sales tax will be calculated and applied at checkout based on your shipping address and applicable state and local tax rates. The total amount, including all applicable taxes, will be displayed before you complete your purchase.
Order Total and Final Charges
Your order total includes:
• Product price
• Applicable sales tax
• Shipping and handling charges (if applicable)
The final order total will be clearly displayed during checkout before you submit payment. By completing your purchase, you authorize us to charge the total amount to your selected payment method.
Failed or Declined Payments
If your payment is declined or fails to process, we will notify you by email. Common reasons for payment failures include:
• Insufficient funds
• Incorrect billing information
• Card expired or canceled
• Payment method not accepted for international transactions
• Fraud prevention measures triggered by your card issuer
If your payment fails, please verify your billing information and try again, or contact your card issuer for assistance. You may also select a different payment method.
Refunds and Credits
Approved refunds are credited to the original payment method used for the purchase. Refund processing times vary by payment method:
• Credit/debit cards: 5-10 business days
• Digital wallets (PayPal, Apple Pay, Google Pay): 3-7 business days
• Shop Pay: 3-7 business days
Depending on your financial institution, it may take additional time for refunded amounts to appear in your account. For complete refund policies and procedures, please review our Return and Refund Policy.
Shop Pay Installments
Shop Pay Installments allows you to split your purchase into multiple interest-free payments. Eligibility and terms are determined by Shop Pay and may vary based on order total and your payment history.
If you choose Shop Pay Installments:
• You will make an initial payment at the time of purchase
• Remaining payments will be automatically charged according to the payment schedule
• You must maintain a valid payment method on file with Shop Pay
• Missed or failed payments may result in late fees or collection actions as outlined in Shop Pay's terms
Gramberg Holdings LLC (FireLux Living) is not responsible for payment schedules, fees, or disputes related to Shop Pay Installments. For questions about installment payments, contact Shop Pay directly.
Chargebacks and Payment Disputes
If you have a concern about a charge or believe there has been an error, please contact us immediately at sales@fireluxliving.com or (414) 755-9851 before disputing the charge with your payment provider.
We will work with you to resolve billing issues, process refunds for eligible returns, or provide documentation to clarify charges.
Initiating a chargeback without contacting us first may result in delayed resolution and could affect your ability to place future orders.
Privacy and Data Protection
We collect and process payment information in accordance with our Privacy Policy. Payment data is used solely for order processing, fraud prevention, and customer service purposes.
We do not sell or share your payment information with third parties for marketing purposes. Payment data is shared only with trusted payment processors and fraud prevention services necessary to complete your transaction.
For more information about how we handle your personal and payment data, please review our Privacy Policy.
Changes to Payment Policy
We reserve the right to update or modify this Payment Policy at any time. Changes will be posted on this page and will take effect immediately upon posting. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.
Questions About Payments
If you have questions about payment methods, billing, or charges, please contact us:
Gramberg Holdings LLC (FireLux Living)
Email: sales@fireluxliving.com
Phone: (414) 755-9851
Address: 1506 County Road GG, New Richmond, WI 54017, United States
Support Hours:
Monday - Friday, 9:00 AM - 6:00 PM CST
Saturday, 9:00 AM - 3:00 PM CST